Job Description
About rag & bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Job Summary: The role of an Ecommerce VIP Personal Shopper at rag & bone is a vital position that requires a combination of sales expertise, customer service, styling skills, and the ability to build and maintain strong relationships with VIP clients. Here’s an overview of what this role entails:
Objective:
- Increase Customer Loyalty: Focus on creating repeat customers and building a loyal VIP client base.
- Drive Sales: Meet or exceed sales targets by nurturing relationships and offering personalized product recommendations.
- Enhance Brand Image: Continuously reflect the brand’s image through excellent service and strong customer relationships.
Responsibilities: - Deliver Best-in-Class Customer Experience
- Provide a tailored shopping experience for VIP customers by understanding their individual preferences, needs, and style.
- Ensure deep knowledge of the product range, trends, and collections to offer the most suitable options for each client.
- Be proactive in reaching out to customers with new collections, exclusive offers, and personalized recommendations based on their shopping history and preferences.
- Maximize Spend and Loyalty: Utilize sales strategies to enhance customer loyalty and increase average spend. Focus on creating repeat business and building a long-term relationship with each client.
- Suggest relevant products and upsell or cross-sell based on the customer’s style preferences and past purchases.
- Develop strong, lasting relationships with VIP clients by offering exceptional service, regular follow-ups, and personalized experiences.
- Customer Retention: Ensure VIP customers feel valued by providing exceptional, consistent service. Respond promptly to inquiries and address any concerns with professionalism and empathy.
- Represent the Brand: As a brand ambassador, embody the values of rag & bone in every customer interaction, ensuring that clients have a memorable and positive experience that reflects the company’s standards.
- Ensure that every touchpoint, whether in-person, on the phone, or online, reflects rag & bone’s brand and ethos. This includes consistency in language, tone, and service quality.
- Provide expert styling advice, helping customers build complete looks and offering suggestions that align with their style and wardrobe needs.
- Use your understanding of the brand’s aesthetic to create personalized styling suggestions and ensure customers leave with looks that resonate with their personal style and the current trends.
- Actively listen to your customers’ needs and demonstrate empathy in every interaction. Understand and anticipate their expectations to create an exceptional experience.
Requirements: ( skills, qualifications, education, etc)- Sales Skills: Proven track record in sales, with the ability to upsell, cross-sell, and generate repeat business through relationship building.
- Experience: 2-3 years of personal shopping experience, preferably in a DTC role.
- Customer Service Expertise: Strong interpersonal and communication skills, able to engage with clients, understand their needs, and provide top-tier service.
- Styling Ability: A keen eye for fashion and the ability to provide personalized styling advice.
- Brand Knowledge: In-depth understanding of rag & bone products, trends, and company ethos.
- Proactivity: Ability to take the initiative to reach out to clients, anticipate their needs, and offer relevant products or services.
- Problem-Solving: Ability to handle difficult situations with poise and professionalism, ensuring a positive resolution.
- Capability: Strong written and verbal skills as well as being able to multi-task and operate multiple platforms simultaneous
Being a VIP Personal Shopper for rag & bone is not just about selling products; it’s about creating a seamless, personalized experience that makes customers feel valued and understood. By leveraging your expertise in styling, sales, and customer service, you’ll help ensure customers not only return but also become long-term advocates for the brand.
Location - Based in our corporate office in NYC with the ability to be remote dependent on business needs (hybrid)
Rules we live by | Rules you live by
- Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
- Have No Fear - Innovate, solve problems
- Own Every Decision - Work together, get results
- Quality Matters – Not only with product but we see it in our people
- Make Sh**t Happen - Be disciplined, be competitive
Benefits - Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
- The target salary of this position is $55,000 - $65,000 based on years of experience and qualifications. Commission eligible.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Job Tags
Full time, Local area, Remote job,