PagerDuty & JIRA Service Manager Integration Specialist - Contract Engineer Job at XperiencOps Inc, Pleasanton, CA

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  • XperiencOps Inc
  • Pleasanton, CA

Job Description

We are seeking a highly skilled DevOps Integration Specialist or Incident Management Automation Expert to execute a short-term project integrating PagerDuty with JIRA Service Manager , including observability tools Sentry, NewRelic, and AWS CloudWatch . The engagement includes designing incident response workflows, implementing escalation policies, and automating Root Cause Analysis (RCA) generation within PagerDuty.

Key Responsibilities:

  • Configure bi-directional integration between PagerDuty and JIRA Service Manager .

  • Integrate Sentry, NewRelic, and CloudWatch with PagerDuty to automatically trigger incidents based on alerts and telemetry data.

  • Set up escalation policies in PagerDuty to notify stakeholder groups via multi-channel communication (email, SMS, Slack, etc.).

  • Automate ticket creation and status updates in JIRA based on PagerDuty incident activity.

  • Configure auto-generation of RCA reports with incident timeline and resolution details.

  • Document workflows, escalation maps, and support playbooks.

  • Provide hand-off training and support to internal teams.

Requirements

  • Proven experience integrating PagerDuty with JIRA Service Manager .
  • Solid understanding of incident and problem management workflows in ITSM platforms.
  • Hands-on experience configuring observability tool integrations: Sentry, NewRelic, CloudWatch .
  • Expertise in API/Webhook configuration , automation rules, and real-time event handling.
  • Ability to create clear documentation and user guides.
  • Strong communication and collaboration skills.
  • Bonus: Familiarity with RCA documentation standards and automated incident reporting.

Deliverables:

  • Fully functional integration between tools.
  • Configured services, escalation rules, and automation flows.
  • RCA template and export workflow.
  • Visual workflow diagrams and handover documentation.

Contract Duration:

Approximately 70 hours over 2–3 weeks (with flexibility for review and adjustments).

Job Tags

Contract work, Temporary work,

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