Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Justice Involved Re-entry Initiative (JI) Research Specialist at Gainwell, you can contribute your skills to maintain effective communication within our organization and with external stakeholders. This position requires exceptional writing and organizational skills to produce clear and professional correspondence. The ideal candidate will be adept at managing large volumes of claims data, multiple communication channels, and ensuring that all responses are timely and accurate.

Your role in our mission

• Handle queries for claims research from clients, stakeholders, and team members in a professional and timely manner. This requires not only excellent writing skills but also the ability to remain composed under pressure. Providing prompt responses builds trust and rapport with stakeholders.
• Conduct research to identify emerging trends based on Medi-Cal claims data.
• Adhere to organizational policies and legal requirements regarding communication and correspondence. This includes understanding privacy regulations and confidentiality agreements. Compliance protects the organization from potential liabilities.
• Oversee the flow of correspondence to ensure timely responses and follow-ups. This includes prioritizing urgent messages and routing them to the appropriate parties. A well-managed communication system enhances the organization’s efficiency.
• Review all correspondence for grammar, clarity, and adherence to company policies. Attention to detail is crucial in this role to prevent misunderstandings and maintain professionalism. Effective editing ensures that all communications uphold the organization’s standards.

What we're looking for

• Excellent time management skills
• Ability to think critically to problem-solve
• Excellent verbal and written communication skills.

• Experienced in the healthcare industry in insurance, provider support, IT, and operations.
• Attention to detail and strong organization skills.

What you should expect in this role

• Must be a resident of the state of California.
• Primarily remote work. May occasionally report onsite for meetings, special training requests, or other business needs. The office is in West Sacramento.

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The pay range for this position is $41,100 - $58,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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