Job Description

Primary Responsibilities:

• Leadership & Staff Management:
• Manage, train, and develop all staff, including shift leaders, crew members, and other team members.
• Ensure that employees maintain a high level of motivation and adhere to company standards.
• Conduct performance reviews, provide feedback, and implement corrective actions when necessary.
• Foster a positive, energetic work environment that aligns with Bojangles' culture.
• Customer Service:
• Oversee customer service practices to ensure high levels of satisfaction.
• Resolve customer complaints and issues promptly and professionally.
• Ensure that all food quality and service standards meet or exceed company expectations.
• Operations Management:
• Oversee day-to-day operations of the restaurant, including food preparation, inventory control, and ordering.
• Maintain cleanliness and organization of the restaurant, ensuring compliance with health and safety regulations.
• Manage restaurant budget, monitor labor costs, and control food and beverage costs to ensure profitability.
• Ensure compliance with Bojangles' policies and procedures.
• Financial Management:
• Handle budgeting and financial reporting, ensuring the restaurant operates within the allocated budget.
• Monitor daily sales and adjust strategies as necessary to meet sales goals.
• Implement cost-control measures to maintain profitability.
• Marketing & Community Engagement:
• Promote and implement marketing initiatives within the local community.
• Build relationships with customers, local organizations, and businesses to drive traffic and brand loyalty.
• Ensure the restaurant is actively involved in local promotions and community events.
• Training & Development:
• Lead new hire training programs, ensuring all team members are well-equipped for their roles.
• Stay updated on new company initiatives, training materials, and industry trends to share with the team.
• Support career development for staff with opportunities for growth and advancement.
• Compliance & Safety:
• Ensure the restaurant adheres to all local, state, and federal laws regarding food safety and employment regulations.
• Regularly perform safety checks and audits to maintain a safe work environment.

Skills & Qualifications:

• Proven experience in a management role, preferably in the quick-service restaurant (QSR) or fast-casual industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage a diverse team and foster a positive work environment.
• Knowledge of restaurant financials, including cost control, budgeting, and P&L management.
• A passion for delivering exceptional customer service and promoting the Bojangles brand.
• Ability to work flexible hours, including nights and weekends.
• High school diploma or equivalent (Bachelor's degree or additional certification in business management a plus).

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