Field Service Representative Job at Decatur Utilities, Decatur, AL

ejVTTHZRU0N4emhwMnl1RXViRExNYlVTWFE9PQ==
  • Decatur Utilities
  • Decatur, AL

Job Description

Department: Field Services

Location: Central Parkway Service Center

Description

A commitment to safety, providing reliable utility services, protecting public health and providing excellent customer service are the responsibilities of all job positions at Decatur Utilities. We believe that teamwork, open communication, honesty, integrity, fairness, diversity and respect for each other are essential traits to perform all job duties.

Key Responsibilities

  • Troubleshoots and performs field service requests including transfers, sets, removes, rereads and abnormals for all utilities including single and 3-phase bolt in electric meters.
  • Assists and troubleshoots customer problems related to high bill complaints.
  • Performs seasonal gas pilot lighting and other times to meet customer needs.
  • Performs routine maintenance on water meters including curb stop and meter box replacement, and repairs customer lines where applicable.
  • Performs duties related to routine electric, water and gas meter change out program, including ERT & AMI.
  • Installs electric, water and gas meters on existing services and ensures all are in proper working order.
  • Performs duties related to discontinuing service of all utilities on delinquent accounts, both residential and commercial.
  • Sets, removes and reads fire hydrant meters, and inspects and reports possible problems.
  • Assist with meter reading as needed.

Skills, Knowledge and Expertise

  • Ability to read, interpret and comprehend documents such as safety rules, operating and maintenance instructions, drawings and procedure manuals. Ability to prepare routine reports and short correspondence. Ability to interact and effectively communicate with supervisors, co-workers, customers and public groups.
  • Ability to use Microsoft Office Suite (Microsoft Outlook, Word & Excel) as required to perform job tasks. This may include using software applications for email, word processing and spreadsheet applications. Also required to use Internet Explorer to navigate online Employee Self Serve webpage for personal payroll, benefit and employee information. Field employees may be required to use a laptop or other mobile device to complete service tickets, work orders and lookup GIS information.
  • Ability to perform and/or solve routine mathematical calculations and problems. Ability to perform these concepts using basic high school mathematics such as addition, subtraction, multiplication, division, fractions, ratios, percentages, time, distance and weight measurement.
  • Ability to carry out instructions furnished in written, oral or diagram form to perform routine calculations, solve problems and organize information for reports.
  • Regularly required to stand; walk; use hands to seize, grasp or turn; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk and hear. Required to regularly lift and/or move up to 50 pounds to operate valves. Specific vision abilities include close vision and distance vision.
  • Regularly works around electricity, energized equipment, moving mechanical parts, and exposed to fumes, gases or airborne particles and chemicals, some of which may be hazardous. Frequently exposed to outside weather conditions, including wet and/or humid conditions, extreme cold and extreme heat. Occasionally exposed to high precarious places and confined spaces including attics, basements, crawl spaces and meter pits.
  • Valid Alabama Driver's License; CPR/First Aid Certification; DOT Gas Pipeline Qualification; Alabama Grade I Water Certification must be obtained within one year and Gas Fitters Certification within 2.5 years of accepting position; Customer Service Skills and applicable safety training.
  • Available to work scheduled and unscheduled times to accommodate customer demands and emergency situations, including modified work schedules; able to work independently and be knowledgeable of streets and roads in DU’s service area; subject to random drug testing and driver’s license checks according to DU policies; wear DU provided uniforms and maintain neat and clean appearance for meeting public; and perform all job tasks in a safe and professional manner.

Job Tags

Seasonal work,

Similar Jobs

Gravy Train Trucking

Dump Truck/Gravel Train Driver Job at Gravy Train Trucking

 ...Gravy Train Trucking is hiring! We are looking for experienced gravel train, short double, and lead drivers for a full time position with year round work. Training is available for motivated individuals with a commercial learner's permit. Benefits: At Gravy Train... 

ARMI Contractors

Pipe Welder Job at ARMI Contractors

 ...Pipe Welder Bring your proven skills as a Pipe Welder to an organization where you will enjoy competitive pay, 100% company paid medical and dental, and 401(k) with up to 4% company match. Due to rapid growth, we are looking to grow our team. Join ARMI Contractors... 

Professional Fence Co

Fence Subcontractor Job at Professional Fence Co

 ...Who Were Looking For We are seeking reliable, skilled subcontractors willing to travel with experience in: Fence Installation (wood, chain link, vinyl, ornamental, etc.) Gate Installation (Slide and Walk) Operator Installation You take pride in your work,... 

StretchLab - Minnesota Group

Health Fitness Professional - Flexologist Job at StretchLab - Minnesota Group

 ...Physiologist* Fitness Director/Manager* Strength Coach* Massage Therapist* Corrective Exercise Specialist* Recent...  ...candidate will possess a solid grasp of human anatomy and body mechanics, with the capability to create effective stretch... 

ClassShare

Online English Teacher/Tutor (up to $36 per hour) Job at ClassShare

Looking for a rewarding and remote teaching opportunity? We are seeking passionate online English teachers to work part-time from home - with the ability to work remotely and earn 32~$36/hr!We strive to provide every child with an experience of a real American-style classroom...