Job Description
CTG is seeking outstanding ATE consultants with significant Go-Live experience specializing in Epic for an upcoming remote Command Center position. This Go-Live is expected to run from mid-July to mid-August 2025. This is a work from home position so stable, strong internet (at least 100mps) is required. The job description is provided below for your review, as well as other project requirements.
**Location:** Remote
**Duration:** Maximum 5 weeks
**Responsibilities:**
+ Act as a resource for more complex end-user Epic issues
+ Interact and work with physicians, nurses and all levels of healthcare management and staff as required
+ Demonstrate professionalism when dealing with customers on multi-platforms (i.e. phone, email, chat)
+ Troubleshoot problems to provide a high level of user satisfaction
+ Accurately document unresolved issues to facilitate resolution by second-level teams
+ Use remote tools to guide users through How-To questions
**Skills:**
+ Prior Epic Go-Live Support experience; Clinical background is preferred
+ Familiar with Amazon Connect phone system and ServiceNow preferred
+ User-centric, team-first mindset, time management, reliable and organized
+ Excellent interpersonal skills-able to communicate effectively with employees and executives; High degree of patience with people and processes
+ Work hard & smart-never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team
Commitment to being available and reliable through the end of Go-Live, working shifts as assigned, is required. Time off requests will not be honored.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Morgan Fickert at
[email protected]** . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position $37.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Tags
Local area, Remote work, Shift work,