Job Description

Description
Supports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, and speech generating devices to eligible deaf and disabled Californians.
Requirements
Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options.
Assists customers with education and/or training regarding available services
Provides troubleshooting and technical support for equipment malfunctions and/or usage problems
Maintains the program database logging service records to comply with programmatic administration and reporting requirements
Coordinates with providers to resolve customer complaints
Works closely with Field Advisors to request and schedule field visits as appropriate
Provides complete and accurate notes on all customer interactions, ensuring the accuracy of program files and processes in accordance with state contract requirements
Places outbound calls as needed
Maintains compliance with all company, contractual, and state policies and standards
Maintains professionalism with customers, peers, and management
Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols
Other job duties as assigned
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Familiarity with, or ability to learn telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, cell phone amplifiers, iDevices, phone features for visual or speech impairments), and know how to fit individuals with the necessary equipment
Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
Ability to utilize language, social, and cultural sensitivity to engage with California’s diverse populations
Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, elderly population, service providers, and vendors
Excellent oral, visual, and written communication skills
Superior multi-tasking, organizational, record-keeping and time-management skills
Computer knowledge of database work and MS Office operations
Highest regard for confidentiality
Qualifications
A minimum of High School diploma or equivalent
6 – 12 months of previous customer service experience

Job Tags

Contract work, Local area,

Similar Jobs

Magnus Technologies inc

Business Analyst Job at Magnus Technologies inc

We are seeking a motivated and detail-oriented Entry-Level AI Engineer to join our team. In this role, you will support the development, implementation, and optimization of AI and machine learning models across a range of projects. You will work closely with senior engineers...

Amazon.com Services LLC

MFG Production Lead Job at Amazon.com Services LLC

...fast-paced, hands-on environment? Do you thrive when leading teams and improving processes? If so, youll be right at home with Amazon Robotics. Amazon Robotics (AR) is Amazons industrial automation and robotics manufacturing arm, producing high-quality robotic...

SolomonEdwards

BSA/AML Crypto Scoping Compliance Subject Matter Expert (SME) Job at SolomonEdwards

BSA/AML Crypto Scoping Compliance Subject Matter Expert (SME)Remote - USA,USAAbout UsSolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with...

Mindrift

Freelance Legal Attorney (US Law) - AI Tutor Job at Mindrift

...freelancers to contribute to AI development from anywhere, at any time - without the need to be developers. At Mindrift, we believe... ...available and enthusiasm to take on a challenge. Benefits Take part in part-time, remote, freelance projects that respect your...

Elite Home Health Care

Bi-Lingual Coordinator Job at Elite Home Health Care

...MUST SPEAK SPANISH!!! About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health...

Customer Advisor (Redding) Job at Communication Service for the Deaf (CSD), Redding, CA

d1oySXNRS0d6VDV1MlN5Q3VMZlBOTGtW